B2C - Logistics without borders
Last mile?
We walk them for you
Everything from a single source
Your complete B2C logistics solution
You lean back
we take care of the rest

End customer satisfaction does not only depend on smooth order processing,
but also on the quality of the delivery

In B2C new furniture, every detail counts - because the first impression is often made at the front door. Whether online trade, retail or the service sector: with customised logistics solutions, we ensure that your products reach their destination quickly, reliably and in a customer-oriented manner. Efficient processes, short delivery times and the highest quality of service are our contribution to your success in the B2C business.


What is the importance of B2C logistics?

What is the importance of B2C logistics?

In today's competitive market, B2C logistics is essential for the success of companies. With the boom in online shopping and the increasing demand for fast, reliable deliveries, companies need to optimise their logistics processes to ensure customer satisfaction. Efficient B2C logistics not only strengthens customer loyalty, but also helps to reduce operating costs and gives companies a clear competitive advantage.

Current trends and developments

B2C logistics is changing - and MM-TL is actively helping to shape it. Modern technologies such as AI and Track & Trace ensure greater efficiency and transparency. At the same time, we focus on sustainable solutions and offer flexible, customer-orientated services that are tailored precisely to individual needs.


MM-TL offers high-performance logistics solutions that drive your B2C business forward

Transport & delivery

  • Delivery directly to the end customer (national & international)
  • Fast and express deliveries
  • Flexibility with delivery options (e.g. delivery on the desired date, time window)

Warehouse and inventory management

  • Storage of goods in regional or centralised warehouses
  • Order picking (compiling orders)
  • Packaging and labelling for shipping

Returns management

  • Processing of returns and goods returns
  • Refund or exchange service
  • Possible secondary marketing

Consignment tracking & transparency

  • Track & Trace
  • Active communication in the event of delays or delivery problems

Customer service and communication

  • Customer support for questions about orders, deliveries or returns
  • Availability via various channels (telephone, e-mail, chat)

We are at your side for all questions relating to B2C logistics

Nadine Peter

Head of B2C Customer Service

Jacqueline Colalongo

B2C customer service

Jana Knetsch

B2C customer service / project management